NetData has a service plan, what we call NetData Care, that will meet your needs and your budget. The chart below details each plan and type of service level you can expect. Bottom line, your success is our main goal.
Non-contract | Contract Services | |||
| Basic | Traditional | Proactive | Comprehensive | |
Prevention & Response | ||||
| Service Level Agreement | Next Bus.Day | 7 Days | 7 Days | 7 Days |
| On-Site Tech Support | • | • | ǂ | • |
| Remote Tech Support | • | • | • | • |
| Weekend and Holiday | • | • | • | |
| After Hours Support | • | • | • | |
| Unlimited Remote Support | • | • | ||
| Discounted Hourly Rate | • | • | ||
| 120 Minute Response | • | • | ||
| Client Satisfaction & Followup Meeting | • | • | ||
| Dedicated Account Manager | • | • | ||
| Monthly Server Checkup | • | • | ||
| Scheduled On-site Visit | • | • | ||
| Network Diagram & Documentation | • | • | • | |
| Initial IT Assessment | • | • | • | |
| Identify Server Updates * | • | • | • | |
| Monitor Internet & Backups * | • | • | • | |
| Remote Monitor Servers * | • | • | • | |
| Remote Monitor Desktops | • | • | ||
| Includes Endpoint Security Package | • | • | ||
| Minimum Billing in Minutes | 30 \ 60 \ 60 | 15 \ 30 \ 60 | 0 \ 60 \ 60 | 0 \ 30 \ 60 |
| (Remote \ Onsite \ After Hours) | ||||
| * Up to 2 servers, additional servers extra | |
| ǂ remote support included, onsite at normal non-contract rates | |
